Terms of Service

Agreement

By accessing this website or purchasing a Farqad Cloud subscription plan, add-on module, or project engagement, you agree to these Terms of Service on behalf of yourself or the organization you represent. If you do not agree, do not use the site or purchase services.

These Terms are between you and Farqad Cloud L.L.C. (trading as Farqad Cloud).

Services

We provide cloud consulting, software development, architecture, security and privacy engineering, managed delivery engagements, and related professional services as described on the Services and Plans pages, or in a statement of work (SOW). We sell services, not physical goods, so shipping terms do not apply.

Plans published on Plans are recurring professional-service subscriptions, invoiced against a written agreement for a fixed term. They are not automatically renewing subscriptions: no payment card is retained, no charge is taken automatically, and renewal requires written agreement from both parties. Term, notice, and unit-count rules are set out in the Subscription Terms. Project modules and custom engagements are one-time or quoted engagements governed by their SOW.

Plans and ordering

• Our services are offered to businesses and organizations. By purchasing, you confirm that you are acting in a business capacity; where consumer protection law nonetheless applies, rights that cannot lawfully be waived are unaffected.
• Published plans show description, price or quotation process, currency, the units included (cloud accounts and CI/CD pipelines), the agreement term, and inclusions/exclusions. Project modules show their price or quotation process and delivery timeframe.
• Subscriptions are set up by written quotation and agreement, then invoiced. They are never purchased through online checkout.
• Online checkout, where enabled, is available only for one-time project modules that carry a single fixed price. It is a one-time payment via a hosted payment provider; we do not store raw card details.
• Custom work requires a quotation and SOW. The SOW controls if it conflicts with these Terms for that engagement.
• Taxes and third-party costs may apply and will be disclosed before charge or on the invoice/quote.

Affirmative acceptance

Where checkout or contracting requires acceptance, you must affirmatively accept these Terms and the Privacy Policy. Acceptance version and timestamp may be recorded.

Customer responsibilities

You will provide timely access, accurate information, and lawful instructions; secure your own accounts and environments; and ensure you have rights to materials you provide.

Acceptable use

You may not use our website, systems, or delivered services to: attack, probe, or disrupt systems without authorization; distribute malware, spyware, or phishing content; infringe intellectual property, privacy, or publicity rights; process unlawful content or violate export or sanctions laws; attempt to bypass security or access controls; send spam or abusive communications; or misrepresent affiliation with Farqad Cloud or claim certifications we do not hold. Good-faith security research must follow the process described in Company Information. We may investigate violations, suspend services, remove content, and report unlawful activity to authorities.

Fees and payment

Fees are due as stated at checkout or in the SOW, agreement, or invoice. Unless stated otherwise, invoices are payable within fourteen (14) days of issue. Subscription fees are invoiced monthly in arrears for the agreed tier, unit counts, and any attached modules. Fees are exclusive of taxes, which are shown on the quotation or invoice where they apply. Late amounts may suspend non-critical work after notice, as described in the Subscription Terms.

Card payments made through online checkout appear on your statement as FARQADCLOUD.COM. If you do not recognise a charge, contact support@farqadcloud.com before disputing it so we can identify it for you.

Service levels

No Service Level Agreement (SLA) is included by default. Where a plan or SOW expressly includes SLA coverage, such as response targets, uptime commitments, or service credits, those terms are stated in that plan description or SOW and control over this section. We do not guarantee uninterrupted service or "100% uptime."

Response targets and availability figures published on the Plans page are operating targets, not warranties. They carry no service credits and no right to a refund unless your agreement expressly provides them.

Round-the-clock (24/7) cover applies to priority-one incidents only, and is included as standard on the Platform tier. Other tiers may add it as a module where expressly agreed in writing. Routine, non-incident requests on every tier follow the standard support hours published on Company Information. A plan described as including 24/7 incident response does not provide round-the-clock handling of routine requests.

The availability target published for the Platform tier is a monthly target measured across the systems Farqad Cloud operates under your agreement. It does not apply to workloads running in your own cloud accounts, to third-party services, or to anything outside the agreed scope, and it is not a guarantee.

Refunds and cancellation

Governed by the Refund & Cancellation Policy, which does not limit any refund, cancellation, or cooling-off right that cannot lawfully be waived.

Delivery and fulfillment

We sell professional and digital services; there is no physical shipment. Delivery generally follows these steps: order or SOW confirmation, kickoff and access provisioning, delivery of agreed milestones or deliverables, customer review and acceptance, and closure (with a post-delivery support window where included in the plan). Each project module states an expected delivery or start timeframe on the Plans page; custom engagements follow the SOW schedule.

For subscriptions, the service is delivered continuously across the agreement term rather than as discrete milestones. Each monthly invoice covers the service period stated on it, during which the activities described for your tier — scanning, testing, reporting, review, and support at the published response targets — are made available for the agreed cloud accounts and pipelines. Delivery for a service period is complete when those activities have been made available for that period, whether or not you raise work within it. Timeframes assume timely customer participation and access, and delays caused by missing access, third-party vendors, or customer decisions extend timelines accordingly. Unless the SOW states otherwise, deliverables are accepted upon written approval or five (5) business days after delivery without a documented rejection describing material non-conformance.

Intellectual property

Each party retains pre-existing IP. Upon full payment, you receive a license or ownership transfer for deliverables as stated in the SOW (default: license to use deliverables for your internal business purposes unless the SOW assigns ownership).

Website text, design, logos, graphics, and software are owned by Farqad Cloud or its licensors and protected by intellectual property laws. You may view and print pages for personal or internal evaluation. You may not copy, scrape at scale, modify, or commercially republish site materials without written permission, except for brief quotations with attribution for non-misleading commentary. "Farqad Cloud" and related marks are trademarks of the company; third-party names (including cloud and payment brands) are property of their owners and do not imply partnership or certification unless expressly stated with evidence. Send intellectual-property complaints to support@farqadcloud.com with supporting details.

Confidentiality

Non-public business information exchanged for an engagement is confidential and may be used only for that purpose, subject to standard exclusions (public information, independent development, legal compulsion).

Warranties and disclaimers

Professional services are provided with reasonable skill and care. Except as expressly stated in an SOW or SLA, services and the website are provided “as available” without warranties of uninterrupted or error-free operation. We do not promise “100% security” or absolute uptime.

Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of these Terms or an engagement is limited to fees paid for the specific plan or SOW giving rise to the claim in the twelve (12) months before the claim. We are not liable for indirect, incidental, special, consequential, or lost-profit damages. Nothing excludes liability that cannot be limited by law.

Indemnity

You will defend and indemnify us against third-party claims arising from your materials, unlawful instructions, or misuse of deliverables, except to the extent caused by our breach or negligence.

Suspension and termination

We may suspend access for non-payment, violations of the Acceptable Use section, or legal risk. Engagement termination follows the Refund & Cancellation Policy and SOW.

Governing law

These Terms are governed by the laws of State of Wyoming, USA, without regard to conflict-of-law rules. Courts located in Sheridan County, Wyoming have exclusive jurisdiction, subject to mandatory consumer protections and any non-waivable right to bring a claim elsewhere.

Changes

We may update these Terms as described in the change-notification section. Changes do not apply retroactively to an active SOW unless the SOW, applicable law, or both permit that change.

Change notification

We may update this policy to reflect legal, operational, or service changes. Material changes will be communicated on this page or through another appropriate notice. Where required by law or contract, we will provide additional notice. Where affirmative consent or a contractual amendment is required, continued use alone will not replace that process.

Each version carries its own number and effective date. Previous versions are available on request.