Refund & Cancellation Policy

Scope

This policy applies to one-time plan purchases and professional-service engagements sold by Farqad Cloud to businesses and organizations. It does not create a subscription refund model, because current plans do not renew automatically. Where consumer protection law nonetheless applies, rights that cannot lawfully be waived are unaffected.

Refund eligibility

• Before kickoff / before work starts: prepaid fees for a cancelled plan are refundable, less non-recoverable third-party costs already incurred with your approval.
• After kickoff: fees for completed or accepted milestones are non-refundable. Unused future milestones may be refundable or credited as stated in the SOW.
• Defect remediation: during any post-delivery defect window stated for a plan, we will remediate qualifying defects in delivered work; refunds are not the default remedy unless we fail to remediate within a reasonable time and the SOW provides a refund/credit.

Non-refundable items

• Third-party licenses, cloud usage, or pass-through costs already purchased
• Services delayed due to customer-caused lack of access or decisions
• Change requests outside original scope that were delivered and accepted

How to request a refund

Email support@farqadcloud.com with your order/invoice reference, plan name, and reason. We respond within the support hours stated on the Company Information page. Approved refunds are returned to the original payment method when possible, typically within 10 business days after approval (card networks may take longer).

Chargebacks

Please contact us before filing a chargeback so we can resolve issues directly.

Cancellation

Current plans are one-time packages or custom quotations. There is nothing to "turn off" because subscription auto-renewal is not offered.

To cancel, email support@farqadcloud.com from an authorized contact, or use the Contact form with subject "Cancellation," including your invoice/SOW reference.

• Pre-kickoff: cancellation is effective when we confirm receipt.
• Active engagement: cancellation is effective on the date stated in our written confirmation, after reasonable wind-down consistent with the SOW (default: 5 business days' notice unless the SOW states otherwise).

You remain responsible for fees for work performed and non-recoverable costs through the effective cancellation date; prepaid unused amounts are handled under Refund eligibility above. We may cancel an engagement for material breach, unlawful instructions, non-payment, or acceptable-use violations, with notice where practicable.

Change notification

We may update this policy to reflect legal, operational, or service changes. Material changes will be communicated on this page or through another appropriate notice. Where required by law or contract, we will provide additional notice. Where affirmative consent or a contractual amendment is required, continued use alone will not replace that process.

Each version carries its own number and effective date. Previous versions are available on request.