Refund & Cancellation Policy

Scope

This policy applies to subscription plans, add-on modules, and project engagements sold by Farqad Cloud to businesses and organizations.

Subscriptions are recurring professional-service engagements invoiced against a written agreement for a fixed term. They are not automatically renewing consumer subscriptions: no payment card is kept on file, no charge is taken automatically, and renewal requires written agreement from both parties. The term, notice periods, and mid-term change rules are set out in the Subscription Terms. Where consumer protection law nonetheless applies, rights that cannot lawfully be waived are unaffected.

Refund eligibility

• Before kickoff / before work starts: prepaid fees for a cancelled engagement are refundable, less non-recoverable third-party costs already incurred with your approval.
• After kickoff: fees for completed or accepted milestones are non-refundable. Unused future milestones may be refundable or credited as stated in the SOW.
• Subscription months already served: fees for a billing month in which the service was made available are not refundable. Where we fail to provide a material part of the agreed service for a sustained period, we will credit the affected month or, at your election, refund it.
• Subscription months invoiced in advance but not yet served: refundable or credited on termination in line with your agreement, less work already performed in that period.
• Defect remediation: during any post-delivery defect window stated for a plan, we will remediate qualifying defects in delivered work; refunds are not the default remedy unless we fail to remediate within a reasonable time and the SOW provides a refund/credit.

Non-refundable items

• Third-party licenses, cloud usage, or pass-through costs already purchased
• Services delayed due to customer-caused lack of access or decisions
• Change requests outside original scope that were delivered and accepted

How to request a refund

Email support@farqadcloud.com with your order or invoice reference, the plan or module name, and the reason. We respond within the support hours stated on the Company Information page. Approved refunds are returned by the route the payment arrived on. Card payments made through online checkout are refunded to the original payment method, typically within 10 business days after approval; card networks may take longer to post it. Invoiced amounts, including all subscription fees, are settled by credit note against your account or by bank transfer where no further invoice is due, since no payment card is held for invoiced billing.

Chargebacks

Please contact us before filing a chargeback so we can resolve issues directly.

Cancellation

Subscriptions run for the term stated in your agreement and do not renew automatically. There is nothing to "turn off": if neither party puts a renewal in writing before the term ends, the agreement simply ends on its end date. Notice periods, early-termination terms, and mid-term changes to unit counts are set out in the Subscription Terms.

To cancel, email support@farqadcloud.com from an authorized contact, or use the Contact form with subject "Cancellation," including your invoice/SOW reference.

• Pre-kickoff: cancellation is effective when we confirm receipt.
• Active project engagement: cancellation is effective on the date stated in our written confirmation, after reasonable wind-down consistent with the SOW (default: 5 business days' notice unless the SOW states otherwise).
• Active subscription: termination follows the notice period in your agreement. Unless your agreement states otherwise, service continues to the end of the notice period and is invoiced for that period.

You remain responsible for fees for work performed and non-recoverable costs through the effective cancellation date; prepaid unused amounts are handled under Refund eligibility above. We may cancel an engagement for material breach, unlawful instructions, non-payment, or acceptable-use violations, with notice where practicable.

Change notification

We may update this policy to reflect legal, operational, or service changes. Material changes will be communicated on this page or through another appropriate notice. Where required by law or contract, we will provide additional notice. Where affirmative consent or a contractual amendment is required, continued use alone will not replace that process.

Each version carries its own number and effective date. Previous versions are available on request.