Company Information

Company identity

• Legal name: Farqad Cloud L.L.C.
• Trading name: Farqad Cloud
• Registered address: 30 N Gould St, Ste R, Sheridan, WY, 82801, United States
• Country of registration: United States (Wyoming)
• Company registration number and tax ID: available to payment processors, auditors, and procurement teams on request
• Governing law: State of Wyoming, USA (disputes: Sheridan County, Wyoming)
• Website: https://farqadcloud.com

Contact

• General inquiries: info@farqadcloud.com
• Orders and quotations: order@farqadcloud.com
• Support: support@farqadcloud.com (Monday–Friday, 09:00–17:00 (UTC))
• Security: security@farqadcloud.com
• Privacy requests: privacy@farqadcloud.com
• Phone: +1 234 274 5429

Services

Farqad Cloud provides cloud consulting, software development, architecture, security and privacy engineering, managed delivery engagements, and related professional services to businesses and organizations. We do not sell physical goods, and current plans do not renew automatically.

Support

Support is available by email (support@farqadcloud.com) or the Contact form during the hours listed above, unless an SOW provides extended coverage. Support covers questions about active engagements and delivered work within any stated warranty/defect window, billing questions for Farqad Cloud invoices, and website or plan clarification. It does not cover unlimited product development outside SOW scope, a customer's unrelated third-party systems, or emergency incident-response retainers unless purchased. We aim to acknowledge support emails within one business day.

Out-of-hours cover. 24/7 for priority-one incidents on Platform engagements. Other tiers may add 24/7 incident cover as a module where expressly agreed in writing. Round-the-clock cover is for priority-one incidents only; routine requests follow the standard support hours above on every tier. Response targets and the availability target published on the Plans page are operating targets rather than warranties — see the service levels section of the Terms of Service.

Billing

• Billing currency: USD. Prices exclude taxes, which are shown on the quotation or invoice where they apply.
• Card payments appear on your statement as FARQADCLOUD.COM. Online card payment is offered only for one-time project modules that carry a single fixed price; card details are handled by our payment provider and we do not store raw card numbers.
• Subscription plans are invoiced, never charged to a card automatically. No payment card is retained for subscription billing, and no plan renews automatically — see the Subscription Terms.
• Payment term: unless your agreement states otherwise, invoices are payable within fourteen (14) days of issue.
• Refunds, cancellation, and disputes are covered by the Refund & Cancellation Policy. If you do not recognise a charge, email support@farqadcloud.com before filing a dispute and we will identify it for you.

Complaints and disputes

Email support@farqadcloud.com with "Complaint" in the subject, including your contact details, an invoice/SOW reference if any, and a description of the issue and desired outcome. We acknowledge within 3 business days and aim to provide an outcome within 15 business days. If unresolved, escalate to info@farqadcloud.com for management review. If still unresolved, disputes follow the governing law and venue stated above and in the Terms of Service, without limiting mandatory consumer rights.

Security and vulnerability reports

We welcome good-faith reports that help us protect customers and systems. Email security@farqadcloud.com with the affected URL/system, a description and proof-of-concept steps, and your contact details. Do not include real personal data of third parties in proof-of-concept payloads, destroy data, or degrade service. The scope, response timelines, and safe-harbor commitment are published on the Responsible disclosure page, which is the authoritative policy.

Accessibility

We aim to make this website usable by people with diverse abilities, using WCAG 2.2 Level AA as a reference target (this is not a claim of full conformance certification). If you hit an accessibility barrier, email support@farqadcloud.com with "Accessibility" in the subject; we aim to respond within 5 business days.

Change notification

We may update this policy to reflect legal, operational, or service changes. Material changes will be communicated on this page or through another appropriate notice. Where required by law or contract, we will provide additional notice. Where affirmative consent or a contractual amendment is required, continued use alone will not replace that process.

Each version carries its own number and effective date. Previous versions are available on request.