Legal
Policies and legal information
Operational policies for customers, payment providers, procurement teams, and auditors.
Privacy Policy
How we collect, use, and protect personal information.
Terms of Service
Contractual terms for using our website and purchasing services.
Cookie Policy
Cookies and similar technologies we use.
Acceptable Use Policy
Prohibited uses of our services and systems.
Refund Policy
When refunds may be issued for plan purchases and engagements.
Cancellation Policy
How to cancel engagements and the effective date of cancellation.
Service Delivery and Fulfillment Policy
How services are delivered and accepted.
Data Processing Addendum
Processor terms for customer personal data.
Service Level Agreement
SLA terms where expressly included in a plan or SOW.
Support Policy
Support channels, hours, and response targets.
Security Policy
Public security practices overview.
Responsible Disclosure Policy
How to report security vulnerabilities.
Subprocessor List
Vendors that may process personal data.
Data Retention and Deletion Policy
How long we keep data and how deletion works.
Copyright and Intellectual Property Notice
IP ownership and permitted use of site materials.
Accessibility Statement
Accessibility commitment and feedback channel.
Legal Notice and Company Information
Registered company identity and contact details.
Complaints and Dispute-Resolution Procedure
How to raise complaints and resolve disputes.
AI Use and Data Handling Notice
Whether and how AI processes customer information.
Not applicable to current services
The following policies are intentionally omitted as standalone pages because the commercial model does not include these offerings.
Shipping and Return Policy
Farqad Cloud does not sell physical goods under its current commercial model.
Subscription and Automatic-Renewal Terms
Plans are one-time service packages or custom quotations. There is no automatic-renewal product.
We do not sell personal information. A dedicated “Do Not Sell or Share” page will be added if counsel determines a territorial requirement beyond the Privacy Policy statement.