Privacy Policy

Who we are

This Privacy Policy explains how Farqad Cloud L.L.C. (trading as Farqad Cloud) ("we", "us") processes personal information when you use our website, contact us, request quotations, purchase service plans, or otherwise interact with us.

Controller contact: privacy@farqadcloud.com. Full company identity details appear on our Company Information page.

Personal information we collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, email, phone, organization, role
• Commercial data: plan interest, quotation details, billing contact, invoices
• Communication content: messages you send via forms or email
• Technical data: IP address, browser type, pages visited, approximate location derived from IP, consent records, and aggregate cookieless analytics (page views, referrers and clicks, counted without persistent identifiers)
• Security reports: vulnerability details you voluntarily submit

We do not intentionally collect special-category data through the public website. Please do not submit sensitive personal data unless necessary for a security report.

Sources and required information

We collect information directly from you, automatically from your browser and our security systems, and, where relevant, from your organization or an authorized business contact. Fields marked as required are needed to answer a request or enter or perform a contract. If you do not provide them, we may be unable to respond, quote, contract, or deliver the requested service.

Purposes and lawful bases

Where GDPR or similar laws apply, we rely on:

We do not sell personal information or share it for cross-context behavioral advertising.

Cookies and tracking

See the Cookie Policy and Cookie Preferences. Only essential cookies are set. Site usage is measured with cookieless analytics that store no identifiers on your device; optional analytics, functional, or advertising technologies, if ever introduced, do not load before valid consent where consent is required.

Sharing

We share personal information with:

• Service providers, such as our hosting provider and email delivery, for operating the website. Our current subprocessors are listed on the Trust Center.
• Payment and invoicing providers (for example Stripe). Where you use online checkout, card data is handled by the provider and is not stored by us as raw card numbers. Where we invoice you — which is how all subscription plans are billed — the provider also processes billing contact details such as name, email address, billing address, and tax identifiers in order to issue and track the invoice. This applies whether or not you ever use online checkout.
• Professional advisers (legal, accounting) under confidentiality.
• Authorities, when required by law.

If an engagement requires a formal Data Processing Addendum (for example under GDPR Article 28), we provide one on request as part of the statement of work.

International transfers

Our service providers may process data in the United States and other regions. Where required, we use appropriate transfer mechanisms (such as Standard Contractual Clauses). You may request details by emailing privacy@farqadcloud.com.

Retention

We keep personal data only as long as needed for the purposes above, then delete or irreversibly anonymize it:

To request deletion, email privacy@farqadcloud.com. We verify the requester and respond within the timelines required by applicable law; backups roll off on their normal schedule after deletion from primary systems.

Security

We apply administrative, technical, and organizational measures appropriate to the risk, including access controls, encryption in transit, vulnerability management, and incident response. A fuller overview is published on the Trust Center. No method of transmission or storage is 100% secure.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, port data, or withdraw consent. To exercise rights, email privacy@farqadcloud.com. You may also lodge a complaint with a supervisory authority.

We may need to verify your identity and authority before completing a request. You will not be discriminated against for exercising a right provided by applicable privacy law.

Automated decisions

We do not use website personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Children

Our services are directed to businesses and are not intended for children under 16. We do not knowingly collect children's data via this website.

AI use

We do not use automated AI systems on the public website to make decisions about individuals, and we do not send contact-form contents to third-party generative AI providers by default. Whether AI tools are used inside a customer engagement is controlled by the SOW and customer instructions; unless an SOW expressly authorizes it, confidential customer materials are not entered into public AI services.

Changes

See the change-notification section below. Material updates receive a new version identifier and last-updated date.

Change notification

We may update this policy to reflect legal, operational, or service changes. Material changes will be communicated on this page or through another appropriate notice. Where required by law or contract, we will provide additional notice. Where affirmative consent or a contractual amendment is required, continued use alone will not replace that process.

Each version carries its own number and effective date. Previous versions are available on request.