Service Delivery and Fulfillment Policy

Nature of goods

Farqad Cloud sells professional and digital services, not physical products. No shipping applies.

Fulfillment steps

1. Order or SOW confirmation (email/invoice)
2. Kickoff and access provisioning
3. Delivery of agreed milestones/deliverables
4. Customer review/acceptance per SOW or plan description
5. Closure and, where included, post-delivery support window

Timeframes

Each plan states an expected delivery or start timeframe on the Plans page. Custom engagements follow the SOW schedule. Timeframes assume timely customer participation and access.

Acceptance

Unless the SOW states otherwise, deliverables are accepted upon written approval or five (5) business days after delivery without a documented rejection describing material non-conformance.

Dependencies

Delays caused by missing access, third-party vendors, or customer decisions extend timelines accordingly.

Change notification

We may update this policy to reflect legal, operational, or service changes. Material changes will be communicated on this page or through another appropriate notice. Where required by law or contract, we will provide additional notice. Where affirmative consent or a contractual amendment is required, continued use alone will not replace that process.