Complaints and Dispute-Resolution Procedure

Informal resolution

Email support@farqadcloud.com with “Complaint” in the subject, including:

• your contact details
• invoice/SOW reference if any
• description of the issue and desired outcome

We acknowledge within 3 business days and aim to provide an outcome within 15 business days.

Escalation

If unresolved, escalate to the business email listed in the Legal Notice for management review.

Formal disputes

If still unresolved, disputes follow the governing law and venue stated in company configuration and the Terms of Service, without limiting mandatory consumer rights. Parties will consider good-faith negotiation before litigation where appropriate.

Change notification

We may update this policy to reflect legal, operational, or service changes. Material changes will be communicated on this page or through another appropriate notice. Where required by law or contract, we will provide additional notice. Where affirmative consent or a contractual amendment is required, continued use alone will not replace that process.